Why digital adoption platforms improve workplace performance

by | Feb 27, 2024 | Company, Industry

User adoption can be challenging 

Most enterprises share a common goal. We all want to boost productivity in the workplace and make the most of our current technology. Cloud applications have taken over the workplace and for good reason. They are fast and easy to deploy with the ability to be tailored to the unique operational needs of a business. However, deploying new technology is one thing, adopting and staying ahead of all the frequent and inevitable changes is another, and these can create challenges in the future.

Discovering the right learning tool is often overlooked. A traditional learning management system (LMS) may sound like a great idea as all your training courses can be developed in one place, but an LMS is not the best tool for training people how to use cloud-based applications.  

Traditional methods in a digital world 

The world has gone digital while most learning practices are stuck following a traditional approach. Many workplaces rely on an LMS to deliver ongoing training to employees. An LMS offers the static exploration of a concept, topic or module. This ‘textbook’ method of learning takes up time, resources and demands users to deep-dive into courses and materials while requiring them to block out time to learn them. Plus, in the case of learning how to use cloud-based applications, it requires them to do so in a separate application, away from the tool they need to learn. Also, if users ever have the need for any additional help or support, they must return to the LMS itself and discover further training.

In addition, for the developer of the learning materials it is difficult and time consuming to update entire courses or videos and the analytics available are limited. For onboarding and training people to use cloud applications, there is a more effective way. 

Welcome to Digital Adoption Platforms 

A Digital Adoption Platform (DAP) picks up where LMS falls short. It equips enterprises with a no-code tool for creating user guidance, learning materials, and onboarding content that seamlessly overlays onto your cloud applications. This provides learners with contextual experiences precisely when needed, seamlessly integrated into their workflow.  

DAPs offer a more engaging and contextual learning environment, empowering learners to remain focused and grasp processes and tutorials in real-time. They also guarantee a consistent user experience across multiple platforms, reducing confusion and boosting user satisfaction. This uniformity fosters a smooth workflow, allowing users to concentrate on tasks without the distraction of navigating different interfaces. 

The 4 Essential Features for Success

  1. User-Friendly: No technical or coding knowledge required! Authoring content becomes a breeze, ensuring everyone can contribute effortlessly.
  2. Business Process Compliance: Drive desired outcomes and detect any usage issues. Stay on track and achieve optimal results with ease. 
  3. Analytics: Unlock the power of user behaviour tracking and segmentation. Gain valuable insights into specific user groups, paving the way for targeted improvements. 
  4. On-Screen Guidance: Say goodbye to confusing navigation instructions, with walkthroughs, balloon prompts, tool tips, and contextual help to ensure smooth navigation and accelerated learning.

But wait, there’s more! A DAP brings a multitude of benefits to enterprises. Picture gaining invaluable insights into application usability and user experience analytics. Managers can effortlessly monitor user adoption, swiftly identifying and resolving any friction points, therefore enhancing the user experience. 

DAPs overcome the user adoption challenges enterprises typically face when upgrading or deploying new technology. By empowering users to effortlessly embrace changes, businesses can optimise operations and maximise value. Say goodbye to frustration and embrace a delightful, intuitive user experience. 

If you think a DAP solution is what your organisation needs, or you wish to know more about the DAP solutions on offer, get in touch to discuss your user adoption challenges.  

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