Services

Your organisation might have powerful tools, but might not be using them effectively; like owning a sports car but driving it like a golf cart. Cloud applications are an invaluable resource, but are only as good as the people driving them.

That’s where we come in.

Defining your needs

We take the time to understand you, your cloud application and every corner of your business to know exactly what needs to be addressed and how.

Discovery
The ideal way to get started is to conduct a series of discovery workshops to uncover the adoption and training needs of each person in your team. The process will involve the following key activities:

  • Understand your objectives
  • Review ‘as is’ and ‘to be’ processes
  • Identify people impacted
  • Map needs by role
  • Define success metrics
Strategy
Once your team’s needs have been identified, we’ll determine the right combination of adoption and training activities to empower them now and in the future.

We work closely with your stakeholders to align your change and training strategy with wider business objectives to ensure the right outcome is achieved. The strategy includes an agreed approach, timeline and estimated effort.

Design
The key to success is starting with a solid design. We create a detailed design for each deliverable which is reviewed and approved by you. It provides you with comfort that we have understood your requirements and ensures we are on the same page before development starts.

Developing your content

Now that we know your team and business inside out, we develop the adoption and training program that has been designed for your business and its needs.

Inform
Your team need an awareness of the change and the benefit your cloud application will bring to their day-to-day role. We will create the desire to adopt by helping your team understand the value of the change so that your business will get a return on investment. We achieve user awareness and desire by creating and implementing an awareness and content plan.

  • Email communication
  • Briefing session
  • Awareness video
  • and more!
Educate
It is our role to ensure your team have the skills, knowledge and confidence to perform their role effectively using the cloud application so that your business meets its objectives and achieves success. We create learning content aligned to your cloud application and relevant to each team member, for example:

  • Course presentation
  • How to guide
  • Instructional video
  • and more!
Engage
Most people forget 70 percent of training content by the next day. It is important to engage your team on an ongoing basis. We develop and implement a customised user engagement plan to ensure your team adopt your cloud application and future changes to it.

  • Email communication
  • User survey
  • Refresher survey
  • and more!

Delivering your solution

We put your customised training program into action, measure its success and set your team up for continuous learning.

Instructor led
Getting the team together is always a valuable experience and training is a great excuse to do so. We offer both in person and virtual classroom sessions depending on your requirements. Do your team need extra support? Our experts are available to spend time 1:1 with your team at their desks to help them get up to speed faster.
Train the trainer
Do you have your own team of instructors? Let’s work together. We can run a train the trainer style workshop to upskill your team to deliver the solution. We run through the content at an appropriate pace, your team review the content, then each trainer does a teach back until they are comfortable to deliver alone.
Self paced
Training content that is delivered in a self-paced learning environment will be published in your learning tool of choice. Our team also specialise in delivering content through in-application learning tools such as ScreenSteps and CrowdGuide.

Packages

Which package is right for you?


No two businesses are alike - the same goes for adoption and training programs. Together, we’ll work closely to pinpoint areas of improvement for your team and define your desired outcomes to guarantee your tailored training fits perfectly.

Small

We provide a full service experience that includes:

• Defining your needs
• Developing your strategy
• Delivering your solution

For
• 1 – 10 team members
• 1 – 2 training locations
• 1 – 2 role types
• 1 – 2 business processes

Starting from $1,750

Medium

We provide a full service experience that includes:

• Defining your needs
• Developing your strategy
• Delivering your solution

For
• 10 – 100 team members
• 2 – 4 training locations
• 2 – 4 role types
• 2 – 4 business processes

Starting from $17,500

Large

We provide a full service experience that includes:

• Defining your needs
• Developing your strategy
• Delivering your solution

For
• 100+ team members
• 5+ training locations
• 5+ role types
• 5+ business processes

Starting from $17,500

Create

Need something else?

Choose a combination of services and we’ll design a customised user adoption and training program to suit your needs.

Contact

Got questions? We’ve got answers.